Frequently Asked Questions
Everything you need to know about shopping with Poppy's Patina.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I track the status of my delivery?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package.
What is your return policy for damaged or defective items?
We offer a 30-day return window. If your item arrives damaged or defective, please contact our support team immediately with photos of the product to arrange a full refund or replacement.
Do you offer international shipping outside of the US?
Currently, we only ship to addresses within the United States and Canada. We are looking to expand our international shipping options in the near future.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to cancel or change your order, please contact us within 1 hour of purchase, and we will do our best to accommodate your request.